Shipping, returns & refunds

This policy applies to Sentry H2O products purchased from Mountain Pure Water. Mountain Pure Water is an authorized Sentry H2O distributor, and Sentry H2O fulfills our product orders directly from its warehouse.

Shipping

• Orders are generally processed within 7 to 10 business days, excluding weekends and holidays.
• Ground shipping is free to the 48 contiguous United States. Shipping is $10 to Alaska, Hawaii and Puerto Rico, and $20 to Canada and Mexico.
• Orders addressed to a PO Box ship by USPS.
• We will send a shipping confirmation with tracking when your order ships. Please allow up to 48 hours for tracking activity to appear.

If your order has not arrived within seven days after the shipping-confirmation email, call us at (435) 990-3778 with your name and order number so we can investigate.

Returns & refunds

We accept eligible returns requested within 30 days after delivery. The product must be unused, in its original condition and in good physical condition.

• Before sending anything back, call Mountain Pure Water at (435) 990-3778 to request return authorization and return instructions.
• The customer is responsible for disconnecting the system and for all return-shipping costs. Installation charges are not refundable.
• Original shipping and handling charges and taxes paid are not refundable. Return shipping is not deducted twice: it is paid directly by the customer when the return is sent.
• The customer assumes the risk of loss or damage while a return is in transit. We recommend using a tracked and insured service.
• Whole House System returns are subject to a restocking fee of at least 25%, depending on the custom nature of the order.
• Returns requested after 30 days are accepted only at our discretion and may be subject to a restocking fee.

Eligible refunds are issued after the returned product has been received and inspected. Products damaged through improper installation, misapplication, abuse, overpressure, pressure spikes, freezing or unsuitable water conditions do not qualify for a refund.

Damaged orders

If your order arrives damaged, contact us as soon as possible at (435) 990-3778. Please have your order number and photos of the product and packaging ready. We review shipping-damage claims case by case and will work toward an appropriate resolution.

Warranty

• Sentry H2O water-filter housings carry a lifetime replacement warranty.
• Third-party products supplied with a Sentry H2O system carry a one-year manufacturer's limited warranty against defects in materials and workmanship.

Warranty coverage may be denied when a product was improperly installed, damaged or abused. The warranty does not reimburse installation or setup charges, professional-service fees, property damage or other incidental expenses.

Questions

Call Mountain Pure Water at (435) 990-3778 for help with a shipment, return, refund or warranty claim. You can also review the manufacturer's published shipping, return and warranty terms.